Refund & Cancellation Policy

AgentLink operates on a per-booked-interview pricing model. The standard rate is $39 per booked interview. A charge is triggered only when all of the following conditions are met for a single candidate:

• The candidate has passed AI resume scoring against your job criteria.
• The candidate has completed an AI voice screening call.
• The candidate has been approved by the transcript QA agent.
• The candidate has selected and confirmed a real interview slot via the booking link.

You are never charged for candidates who do not reach the booking confirmation stage. Resume scoring, voice screening, transcript review, and pipeline access are included in the per-booked-interview fee — there are no separate charges for these steps.

A charge becomes non-refundable at the moment a qualified candidate confirms an interview slot. At that point, AgentLink has fully delivered its service: the candidate has been sourced, screened, evaluated, and booked. The charge reflects this delivered outcome.

Events that occur after booking confirmation — including candidate no-shows, cancellations by the candidate, rescheduling requests, or a change in your hiring plans — do not entitle you to a refund of the booking charge.

AgentLink provides a built-in rescheduling option for booked candidates. Use of rescheduling does not constitute grounds for a refund.

Recruiters pre-fund a wallet before launching campaigns. Wallet credits are used to cover booked-interview charges as they occur.

Unused wallet balance — credits that have not yet been applied to a booked interview — may be refunded upon written request. To request a refund of unused wallet balance, email [email protected] with your account email and the amount you wish to refund. Refunds of unused balance are processed within 7–10 business days to the original payment method.

Wallet credits that were granted as promotional or complimentary credits (including the free pilot credit) are not eligible for cash refund.

You may pause or cancel an active campaign at any time from your dashboard. Pausing a campaign immediately stops new resume scoring, voice screening calls, and booking activity. No further charges will accrue after a campaign is paused or cancelled.

Charges already incurred for confirmed booked interviews at the time of pause or cancellation remain due and are not refunded.

Paused campaigns can be resumed at any time. Cancelled campaigns cannot be resumed but any unused wallet balance remains available for future campaigns.

If you believe a charge was applied in error — for example, if a booking was confirmed for a candidate who did not meet the qualifying criteria — contact us within 14 days of the charge at [email protected]. Include:

• Your account email address.
• The invoice number or transaction ID.
• The candidate name or candidate ID from your dashboard.
• A brief description of the dispute.

We will investigate and respond within 5 business days. If we determine the charge was applied in error, we will issue a credit or refund to the original payment method.

New accounts receive three free booked interviews on their first campaign. This free pilot has no cash value and is not refundable or transferable. If a campaign is cancelled before the free interviews are used, the free pilot credit expires and is not reinstated on future campaigns.

Approved refunds are processed to the original payment instrument (card or bank account) used at the time of payment through Dodo Payments. Processing time is typically 7–10 business days, depending on your bank or card issuer. AgentLink does not charge any fee for processing refunds.

All refund and billing inquiries should be directed to [email protected]. For general questions, reach us at [email protected].